The Old Republic Galactic Trade Network successful sell with no credit?

Question

Recently I have put several items onto the Galactic Trade Network (GTN) for selling. I have 3 items which can be sold successfully, and I can receive 3 mails for successful sell confirmation.

However, for the 3 mails, only one contains the credits which I should receive. For the other 2, they have only mentioned that the credit will be sent to me with a hour.

I have waited for a day, but still I cannot receive my credits.

So I would like to know if anyone have encountered similar situation. Is it related to my account type? (I am a preferred player).

Answer 1

Sometimes the mails take more than an hour, as confirmed by Customer Support, but you should file a ticket if it gets ridiculous:

You may need to wait some time for the money to be delivered. If it hasn't arrived a few hours after your item sold, please create a ticket with as many details as possible(item, price, approximate times) and we'll investigate.

And here:

Any user experiencing this loss of GTN mails should Contact Us for investigation into your individual cases.

Note that sometimes the "1 hour" mails don't show up or don't auto-delete which could be confusing you. Most of the time I pop open my mail and hit select all, then get all attachments; as such I miss a lot of the contents. Whenever I've wondered if I missed getting a payment I've assumed that I just grabbed it without thinking. Perhaps you're doing the same thing?

In any case it is certainly not related to your account type; Preferred players get all credits from the items they sell (minus the normal GTN fee and any extra if you go over the 350k credit cap), just like subscribers.