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I've been playing Black Ops Multiplayer for about a week now, and something's been annoying me for a while. I can never find any servers with ping lower than 180. Ever!

I live in Brazil, and there are dozens of servers available in my country, but all of them are above 180 ping for me. It's so bad that sometimes I get USA and Canadian servers show up above the Brazilian ones on the browser. Other people in these servers don't have the same problem, so I think it's not an issue with the servers. But I've never had this problem with other online games before (ping < 100), so I don't think it's an issue with my connection.

I've tried a lot of stuff, from disabling sync and steam community, to customizing the cl variables, but it hasn't changed a bit.

The only explanation I can think of is that all servers are geographically far from me (Brazil is a big country, and I kind of live on the edge). But there are so many servers, I find it hard to believe that not even a single one is close to me.

Has this issue been documented somewhere? Does anyone have any idea of what might be causing it and how to solve it?

UPDATE!!
I think I have almost tracked it down. While playing TF2, I noticed a few local servers also showed very high ping for me. Looking into it, it seems all of them have IPs that start with 189.1. All the local TF2 serves that good start with 200.xxx. give me great ping.

I tried tracking down the location of these servers, but they both vary between São Paulo and Rio de Janeiro, so it's not a geographic issue. The issue is certainly NOT in the game either, Doing ping IP_address on the command line returned the same ping values I am getting in-game. I'm starting to think it might be my ISP, so I'gonna keep looking into it.

Second Update:
Ok. I just tested, and all computers in my house have very bad latencies when pinging the IPs in question (tested on wireless and wired). I think it's a network issue, but it's complicated. A friend of mine has the same ISP as me, and his house is about 1 mile from mine, and he doesn't have this problem. When he pings the same IP from the command line, he always gets latencies below 50. It might also be my router, but why would my router have bad latency for one IP but not for others? I think this has turned into a SuperUser question, so I'll post it there. Feel free to post here if anyone has any thoughts.

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I've also had lots of minor issues with the server browser. I can't add anything to favorites, some entries that show up are not clickable, and a few other stuff. –  Bruce Connor Nov 18 '10 at 2:01
    
It might be possible your internet connection is the culprit. Check your pings at pingtest.net. Ideally, your grade should be A –  xbonez Nov 18 '10 at 14:17
    
Pingtest.net gives me grade A. And I'm playing TF2 right now, with 50 ping. –  Bruce Connor Nov 18 '10 at 19:30
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1 Answer

up vote 1 down vote accepted

It seems like your problem is a common one. Unfortunately the PC latency has been very bad for a lot of Black-ops players, and by the look of it it is even worse in Brazil.

Are you behind a firewall or anything that would limit your connection speed? Does a port need to be forwarded on you router? How has your connection been lately on other things? (movie streaming etc) If the network in your area is one that experiences heavy load it could easily take a toll on your bandwidth. You could also go through this ping boosting guide and see if any of these help you.

Let me know if this helps.

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Thanks, I'm looking into your links. Meanwhile: Pingtest.net gives me grade A (sometimes B because of the jitter); my connection on everything else has been perfect (playing TF2 right now with 50 ping); I experience this issue permanently, even when no one else in my house is using the internet. I am behind a firewall, but I never had to configure it (or port forwarding) for other games (still I'll look into it). –  Bruce Connor Nov 18 '10 at 19:34
    
The forum post doesn't seem to be about issues, only about whether there would be Brazilian servers on launch date (and there are quite a few). The second link is really useful, but didn't solve my problem, even after port forwarding. –  Bruce Connor Nov 18 '10 at 20:30
    
Do you have any friends nearby who receive a better connection then you? If so have them bring their PC to your place and test it on your connection. That will show you if its a configuration problem or network problem –  Aardvark Nov 18 '10 at 20:52
    
I'm afraid not =/. I'll try installing the game on my laptop, and then testing it on different networks. But there's very little chance my laptop will be able to run it. If you try to run the game on a weak PC, will it run at all (which is all I need), or will it complain and not launch? –  Bruce Connor Nov 18 '10 at 21:55
    
Turns out it's got to be an issue with the internet, but it's very complicated. Read the update for more information. –  Bruce Connor Nov 19 '10 at 21:50
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