Arqade is a question and answer site for passionate videogamers on all platforms. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

Occasionally I will get a message from TF2 about being unable to connect to the item server, and I will be stuck with a pure stock loadout. What is strange is everyone else on the same server will have all of their items. How can I restore the item server connection? It must be a problem on my end - if the item server were down, everyone else should be using stock loadouts with no hats as well.

Note: I know about the heartbeat console command. That is for servers, not clients and does nothing for me.

share|improve this question
I disagree with the close vote, I've had this problem as well. – Steve V. May 5 '13 at 1:06
up vote 12 down vote accepted

When this happens to me, it's usually because there was a hiccup on the item server. To resolve this, I take small steps back to trigger a reconnect with the item server.

If joining a server and you see that you have stock weapons while others don't:

  • Type retry into the console. This instantly disconnects and reconnects you to the current server.
  • If that doesn't work, disconnect and reconnect to a different server, such as an official Valve server. If you have custom weapons there and you go back to the original server and you don't, it means the server you're playing on can't communicate with the item server. Give it a few minutes, and it usually reconnects. You can also simply play on a different server if you're not terribly attached to a single one.
  • If that doesn't work, restart TF2.

Generally you don't need to go past that, but if you really want to you can throw in the extra steps of restarting Steam and rebooting your computer.

If none of those work, this means Valve's item servers crapped a brick and you get to be patient until they bring them back online.

share|improve this answer
This unofficial site seems to be a status indicator. – hexafraction Nov 27 '13 at 17:52
The unofficial Steam Status can also be helpful with this. – cybermonkey Oct 26 '15 at 19:08

The most reliable way is to close everything (TF2 and Steam), then turn it all back on.

share|improve this answer

protected by Community Sep 29 '13 at 20:32

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.