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We just got a new laptop (ASUS) though we did have a mac. We are trying to log onto Mojang to download Minecraft and it keeps saying, "The username and password are not recognized."

We have done all the usual procedures; we have reset the password, we are using the email, not the username to sign in, and it looks like the minecraft login servers are working etc. etc. We quit Minecraft on the old computer and shut off that computer thinking that was the issue.

Still, we can't get onto Mojang. We are accessing mincraft through firefox and trying to download it to the new computer but we can't get into the account to do that! What in the world could be the issue?

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Can you log into – Schism May 25 '13 at 18:58
Contact customer support? – kotekzot May 25 '13 at 19:24
Contact customer support or check your network setting,see if you can browse on the new pc.. – ian__escobar May 25 '13 at 21:25

1 Answer 1

There is a number of things you should rule out first:

  • Are you able to login through

  • Are you using the proper client from

  • If you were able to login with your old computer; make sure your current one doesn't have any firewall blocking internal / external connections.

  • On the computer with the issue, do the following:

    : Go to this url, and substitute USER for your actual username and substitute PASS for your actual password.

    : It should output a Session ID (a bunch of numbers and letters), if not; and it returns Bad login or another exception; contact mojang.

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Holy crap, that URL works like that? That's an incredibly bad security flaw – Dan Pantry Oct 31 at 23:25

protected by Community Oct 6 '14 at 9:59

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