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I reinstalled Windows and can't get into my Steam account to turn off Steam Guard because I no longer have access to my e-mail.

What should I do?

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closed as off-topic by Robotnik, Resorath, Jeffrey Lin, TZHX, Sadly Not Aug 15 '13 at 17:18

  • This question does not appear to be about videogames or videogame consoles within the scope defined in the help center.
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Why can't you access your email? Why can't you make that your first priority, to then get your Steam password? –  Bon Gart Aug 14 '13 at 23:03
You have to be able to access your email. What do you expect us to be able to do for you? Work around Steam Guard? I don't think that's something we should be doing. –  Frank Aug 14 '13 at 23:29
This question appears to be off-topic because it is about email password recovery, not gaming –  Robotnik Aug 15 '13 at 0:13
No, it is about Steam account recovery. Email password recovery is just one possible means. –  Sterno Aug 15 '13 at 1:14

1 Answer 1

From the Steam Guard FAQ page:

When Steam Guard is enabled on your account, anyone attempting to login to your Steam account from an unrecognized computer must provide additional authorization. A special access code will be sent to your contact email address, and this code must be entered into Steam before your login is complete.

So you need to be able to access your email in order to input the code sent there.

There's a section right at the end of the FAQ:

I need help! How do I contact Steam Support for assistance with account access once Steam Guard is enabled?

Visit Steam Support and create your support account or login to your existing one if you've requested help from our support team in the past. Submit a question with "[Steam Guard]" in its Subject, categorized as "Account Questions" and then "Steam Guard/Email Verification." If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of purchase within your ticket.

So if you no longer have access to your email, looks like you'll be spending quite a bit of time talking to Steam to prove that the account you can't access is yours. If at all possible, you should probably try to access your email account instead.

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