Tell me more ×
Arqade is a question and answer site for passionate videogamers on all platforms. It's 100% free, no registration required.
up vote 8 down vote favorite

I recently bought 1500 points from Microsoft with my credit card. I had 440 before, so then I was at 1940. I then spent 1600 on some DLC, bringing it down to 340.

As usual, there was a charge on my card for X amount of money, but today when I checked my bank balance I found that Microsoft gave me back exactly this amount.

Then I went to my Live account and found out that I have 0 points left.

Surely, 340 points isn't worth that amount of money, and I don't know why Microsoft would take my points away and refund me. Has anyone had this kind of situation happen to them before? Why could this have happened?

share|improve this question
1  
@Mana Thanks =) – Luiscencio Jan 14 '11 at 23:56
2  
No problem maaaaaaan. – Mana♦ Jan 14 '11 at 23:56
4  
This seems like a question you ought to be asking Microsoft. I'm pretty curious though. – Brant Jan 15 '11 at 0:33
1  
I agree with Brant. Ask MS and post the answer here! – Matthew Read Jan 15 '11 at 4:39
5  
I might be missing something, but aren't you actually ahead on this one? You had 440 points, bought 1500 points, spent 1600 points, and were refunded for 1500 points. Sounds like you're ahead 1160. (This is assuming that they didn't revoke a license for something you bought.) But I agree with the folks above: write MS, ask what happened, and post when you find out. – Dave DuPlantis Apr 7 '11 at 2:10
show 8 more comments

1 Answer

up vote 2 down vote

Did they refund the cost of all 1500 points or just 340? If you spent most of the points and they refunded the cost of all 1500 I wouldn't say anything -- just go buy some more points and enjoy somewhat-free DLCs. This might not be the honest thing to do, but MS can't do anything about it since the money was already refunded to your credit card.

If you were just refunded the cost of 340 points then they probably had a problem with Live or maybe some kind of big update to their store system, which made them give a refund to everyone who used their debit card to buy points. (They can't refund points from a points card.) Try asking other people that use debit cards to buy points if they got refunds too.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.