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So, I gave my autistic cousin an XBox Live card ...

I had made sure to go in and change his user profile so there was no correct information in it, but what I didn't know is that he's had a couple of incidents with telling people online where he lives (and in one case, someone came to 'visit').

Is there some way to convert his account so it's managed as a child account, so his parents can turn off voice chat, or set other restrictions?

The system wasn't set up for parental controls at all, and technically, he's older than the legal age of adulthood, but we'd want to make sure that he's still restricted.

If I have to, I'm willing to blank the system and get a new Live account, but I was hoping to find a way to keep all of his achievements if possible.

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You could contact support and explain the situation, I doubt that there will be an "out of the box" solution. – Chris Hamons Feb 9 '11 at 17:59
I changed my brother's account from child to adult after it was made, but I think I did it by changing his age to over 18 on his MSN account, rather than through the xbox dashboard. You might be able to try that. No idea if it will work, but it is worth a shot. – theorise Feb 10 '11 at 9:26

Instead of 'demoting' the account to a child account, consider setting up the parental controls yourself in the Family Settings tab. This allows you direct control over the settings to pick and choose a level of security you need. The link below shows some of the power of parental controls.

Xbox 360 family settings

Hope this helps!

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