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Steam for Mac refuses to log me in and it thinks my account does not exist. What can I do to fix this? I was in offline mode for a while, but now I'm getting errors when trying to log in or recover my account.

Edit:

I reinstalled, nothing doing. I contacted steam. Now I suppose I wait. While waiting, I am wondering if playing "The Heist" could have trashed my account. At the end, they ask you to create a Steam account. It seems like that might have overwritten or trashed my old account. Does that sound plausible?

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4  
Sounds major enough to contact Steam support. –  Anna Lear May 31 '11 at 23:44
    
@AnnaLear - Okay, I'm reinstalling Steam now, then I'm going to try to contact them. Thank you. –  Moshe May 31 '11 at 23:47
    
Hmm, I had a similar problem on Windows a while ago but it went away quickly and I don't know what I did. Hope you solve it. –  Matthew Read Jun 1 '11 at 0:16
    
@MatthewRead Reinstalling now. –  Moshe Jun 1 '11 at 0:33
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1 Answer

up vote 9 down vote accepted

Try to log in at steampowered.com so you can see whether it's a client or login data issue. Also make sure you don't use your community profile name instead of the username (they can be different, it took me a while to remember that after not having used steam for a while).

If you also cannot login there, follow theses instructions from steam, basically it means installing the client again (as you intended to do anyway) and selecting I don't know my account name (it will be emailed to your registered address) or I know my account name if you are certain about it (asking for the answer of the secret question).

If this still fails, contact support.

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Failed, seamy edits. –  Moshe Jun 2 '11 at 4:13
    
@Moshe what happened after choosing I (don't) know my account name? Any emails, maybe accidentally caught by your spam filter? –  Zommuter Jun 2 '11 at 15:14
    
I dont believe that the spam filter caught anything. The client claims it failed to send the email. –  Moshe Jun 2 '11 at 15:17
    
@Moshe Did you maybe use a different email address? edit this out: The worst case scenario would of course be someone hijacked your steam and email account (I hope you use a different password!) and deleted the support requests. –  Zommuter Jun 2 '11 at 15:24
1  
Steam reset the password. I needed to log in on the website and authorize my computer. Then, the client worked. –  Moshe Jun 2 '11 at 20:35
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