Competing malls have been opening near my mall and stealing my residents! The first time this happened I didn't really notice the effects and then a couple months later the game informed me that the other mall went out of business and it no longer appeared near my mall. I guess my mall was just too awesome.
Now there's a competitor who's stealing a significant amount of residents from my mall (the customers list has a number of residents with "Using Rival Mall" overlay) and I'm completely done adding investments to my own mall (helicopter landing pad on the roof!). How do I draw those residents back and force the competing mall into bankruptcy?