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I received a book that told me I need to talk to someone to improve my house in Whiterun.

Who is this person, and where can I find them?

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I was so avid for an answer, misreading the question as "how do I improve my mouse"? –  DrFish Nov 16 '11 at 12:17
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Are you looking for diy.stackexchange.com ? ;) –  DisgruntledGoat Nov 16 '11 at 13:37

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up vote 10 down vote accepted

The same person you bought the house from also sells the furnishing for it. For the house in Whiterun (Breezehome) this person is Proventus Avenicci, who you usually find near the Jarl.

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If he's not near the Jarl, he'll be on the Grand Porch. Took me forever to find him .:) –  Chuck Callebs Nov 16 '11 at 15:22
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Note: I've found that the option to buy upgrades isn't available when he is in his quarters. –  Canageek Jan 13 '12 at 1:51
    
i've found that the option to buy upgrades wasn't available at all until he was in front of the throne. –  Maslow Nov 23 '12 at 15:09
    
Yep as Canageek says, if you can't find a way to buy upgrades and Avenicci is in his sleeping quarters etc, then make sure to sleep a few hours till everyone is in the main dragonreach areas. he will then allow buying furniture –  wired00 Dec 11 '12 at 19:56

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