Can I return a game I activated through Steam and bought from GameFly, and get a refund if I have never downloaded it to my PC?

Question

I recently bought a game though GameFly, and I never actually downloaded the game. Now I would like to get a refund. May I return and get a refund, and if so then how do I go about getting my refund?

If not, what other alternatives are there? Such as Steam trading, etc. I just want my money back, or most of it.

Another possible alternative would be to exchange it for a different game. Can I do this? Thank you.

Answer 1

GameFly seems to pass the buck and their FAQ says:

Your game activation is supported by your Game Publisher. GameFly Customer Support does not have access to assist you with this activation.

However, if it's a Steam game, and you activated the game on your Steam account, there's no going back - it's permanently yours. You can't trade the game if you've activated it to your account. Trading only works with gifts that you've not activated on your account already.

I think the exception to this rule is in European countries, there might be a short-term "out" due to the laws being different there. I don't live in Europe so I can't really comment on how this would change the situation. I also don't know how the GameFly involvement would complicate things, but I'd suggest contacting Steam Support if you're a European gamer.