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I am trying to import my face from Mass Effect 2 (which was originally from Mass Effect 1) and I get the following error:

Mass Effect 3 cannot successfully determine the face code used by this imported save game. Please update your character's appearance.

Is there any reason or fix for this? I no longer have Mass Effect 1 or 2.

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This is on 360, but also seems to be an issue on other platforms. –  row1 Mar 6 '12 at 10:47
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up vote 5 down vote accepted

It seems it's a problem with ME3's character import system.

SOURCE

EDIT: EA knows about the issue. For now, you'll have to recreate the face yourself.

EA'S ME3 Import Save File page

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This really sucks, the new faces are terrible. –  row1 Mar 6 '12 at 10:49
    
I've only just started Mass Effect 1 on PC.. So I have lots of time for the bugs to get ironed out. My sympathies are with you, though. –  Vinay S Shenoy Mar 6 '12 at 10:51
    
Bioware has released a statement that they have fixed the bug so there will be an upcoming patch to fix it. However, the patch still has to pass certification, so there's no ETA. –  FAE Mar 23 '12 at 15:25
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