Arqade is a question and answer site for passionate videogamers on all platforms. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I am trying to import my face from Mass Effect 2 (which was originally from Mass Effect 1) and I get the following error:

Mass Effect 3 cannot successfully determine the face code used by this imported save game. Please update your character's appearance.

Is there any reason or fix for this? I no longer have Mass Effect 1 or 2.

share|improve this question
This is on 360, but also seems to be an issue on other platforms. – row1 Mar 6 '12 at 10:47
up vote 5 down vote accepted

It seems it's a problem with ME3's character import system.


EDIT: EA knows about the issue. For now, you'll have to recreate the face yourself.

EA'S ME3 Import Save File page

share|improve this answer
This really sucks, the new faces are terrible. – row1 Mar 6 '12 at 10:49
I've only just started Mass Effect 1 on PC.. So I have lots of time for the bugs to get ironed out. My sympathies are with you, though. – Vinay S Shenoy Mar 6 '12 at 10:51
Bioware has released a statement that they have fixed the bug so there will be an upcoming patch to fix it. However, the patch still has to pass certification, so there's no ETA. – FAE Mar 23 '12 at 15:25

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.