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This is just one of a few quests that I have not finished because it basically leaves me confused to the point where I refuse to go back to them. When I click on the wall, it says I do not have the required item. But I don't understand what they're talking about by required item. How do I get it, equip it, and use it? Thanks.

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You can see how to go through quests in UESP (Wiki). For this quest, see uesp.net/wiki/Skyrim:Hard_Answers –  galacticninja Jun 28 '12 at 14:48
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up vote 3 down vote accepted

You need a piece of charcoal and a roll of paper to make a rubbing. They can be found in the area.

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Do you also know how to find the owner of the golden claw?? –  David Jun 28 '12 at 12:34
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The shop owner in Riverwood. –  kotekzot Jun 28 '12 at 12:45
    
@David: There is a search in the upper-right: gaming.stackexchange.com/questions/68729/… –  BlueRaja - Danny Pflughoeft Jun 28 '12 at 15:28
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