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I bought a pre-order pack / registered the key before a set date, and am supposed to get some stuff for it (e.g. Screaming Demon ring, cat, dog, etc.). But I cannot seem to find it in my inventory! Where do I get my rewards?

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Log in to your character, open the in-game shop (!) (default key ".") and then use the first menu entry on the left. There they are, your items - you can now "buy" them for 0 points. After buying, they appear in your inventory.

You can do this once per character, I'm told.

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Your note is wrong, the items are only claimable once per character. That means if you get the ring for character foo, and you create a character bar, you can do the same and claim the ring for him. – Lyrion Jul 5 '12 at 13:32
I can also confirm the items are one-per-character. – Shinrai Jul 5 '12 at 22:24
Thank you, I'll correct this - the information given by funcom semt to state differently, probably misunderstanding on my part. – foo Jul 9 '12 at 16:20
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Worth noting that you cannot do this until after you've made it to Kingsmouth town - so follow the intro until you get there before complaining that the store isn't accessible. – Ingmar Jul 14 '12 at 14:51

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