Take the 2-minute tour ×
Arqade is a question and answer site for passionate videogamers on all platforms. It's 100% free, no registration required.

Is it possible?

If it is, do I have to have had some sort of technical problem or can I get a refund just because I didn't like it?

share|improve this question

4 Answers 4

up vote 11 down vote accepted

Not generally, per their agreement: "ALL STEAM FEES ARE PAYABLE IN ADVANCE AND ARE NOT REFUNDABLE IN WHOLE OR IN PART."

However, it is possible in special circumstances to cancel an order. I managed to undo a preorder of a game that went on sale the day after I preordered it. I contacted customer support, and since I didn't actually get the game yet (it wasn't out), they allowed me to cancel my preorder and reorder with the sale price. I don't recall whether my credit card had been charged for the initial order, however.

share|improve this answer
    
So it is possible as long as you didn't download it –  jmfsg Jul 8 '10 at 14:52
    
Given their wording, I think your download is a moot point. Only the release date matters. –  Jeffrey Jul 8 '10 at 14:58
1  
I was able to refund my copy of the Australian version of L4D2 when I learnt how badly it was being censored. –  Alastair Pitts Jul 9 '10 at 0:22
    
@Ala, out of curiosity, how was it censored? bloodwise? –  jmfsg Jul 9 '10 at 0:59
1  
@Juan Manuel: The gore was pretty badly censored. There was no dismemberment or blood and when a zombie died, they just faded out. The whole game looked super weird as once these zombies died, it looked like they had never been there. –  Alastair Pitts Jul 9 '10 at 1:20

Doesn't look like it. From the Steam wiki:

As with most software products, we will not offer refunds for purchases made online as outlined in the software license - please review Section 4 of the Steam Subscriber Agreement for more information. We can make an exception for pre-ordered games if the request is received prior to the release date.

share|improve this answer
2  
To be more precise, this is detailed in the support pages: support.steampowered.com/kb_article.php?ref=4938-WTDF-9465 –  Gnoupi Jul 8 '10 at 15:27

Steam is described as a "Service" in thier licence agreement etc. They hope this will allow them to avoid most online consumer laws in many countries that categorically state that you are allowed a refund in the case that a game does not work.

If you have a technical problem with a game, you can try to get a refund, but I have never tried it.

share|improve this answer

Steam may refund an entire order if you file a ticket on their tech support site. Note, however, they may require you to have a good reason.

The one time I wanted to cancel an order (when I purchased all 3 Borderlands expansions and then found out two of them include SecuROM), I opted not to cancel mine, because tech support informed me they would have to refund the entire order, and I had purchased some one day sale items on the same order.

share|improve this answer
    
Note, there is no will but Steam may refund an order in exceptional circumstances. –  user56 Aug 18 '10 at 20:04
    
@ArdaXi: Good point... edited my answer to reflect that. –  user2974 Aug 19 '10 at 14:47

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.