Arqade is a question and answer site for passionate videogamers on all platforms. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I went to cancel automatic Gold subscription renewal (a sad moment in my life to be sure), and Microsoft emailed me a confirmation code that I had to copy/paste into a form to confirm the cancellation.

Interestingly, the email went to an old email address of mine. I've looked through my account on and I can't find any remaining references to that email address. What am I missing?

share|improve this question
Have you checked your microsoft account with same login details for references of the old email? – 3ventic Aug 12 '13 at 17:33
@3ventic yeah, I couldn't find any. – Adam Lear Aug 13 '13 at 18:24

You can change your contact email for all Microsoft products including Xbox Live at Microsoft's Commerce Site now.


  1. Go to
  2. Login to Your account.
  3. Click on Profile.
  4. Click on Edit Profile.
  5. Change Email Address.
  6. Confirm Email Address change.
  7. Grab a sangwich for your efforts and ENJOY IT.
share|improve this answer

These emails will go to your "Billing Contact" email.

From the "My Account" section of, click on "Billing Contact Information" in the left column.

share|improve this answer
Thanks. Unfortunately for me, that has my current email address set already. – Adam Lear Sep 16 '12 at 13:28
Weird... I tried changing it, and it changed where the emails were sent for me. :( Sorry. – TZHX Sep 16 '12 at 13:51

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.