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I bought the 2 antenna black MAX wireless adapter for my 120 GB Xbox 360, but cannot connect to my home network. This is a third party product but is officially sanctioned by Microsoft. Apparently when the light on the adapter flashes green it means that the device is still trying to find a signal, and that's the problem.

Microsoft only said what the flashing green light means, but they failed to give a solution to the problem. I spoke to one of their techies online who suggested that my adapter may be faulty, I however don't want to believe that since it is a new item.

Also, my computer and console are equal distance away from my router and the computer works fine, so I don't think the problem is related to my router.

What steps can I take to fix this problem; or trouble shoot any possible causes?

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It sounds like you bought a unofficial device not manufactored by Microsoft. if that is the case then I would play the device. I would replace the device with one manufactored by Microsoft. – Ramhound Sep 19 '12 at 12:29
Although not actually produced by Microsoft, this is the official adapter for the 360. – Calvin Sep 19 '12 at 13:12

closed as not a real question by Jeff Mercado, Sean, fbueckert, LessPop_MoreFizz, OrigamiRobot Sep 22 '12 at 20:36

It's difficult to tell what is being asked here. This question is ambiguous, vague, incomplete, overly broad, or rhetorical and cannot be reasonably answered in its current form. For help clarifying this question so that it can be reopened, see the FAQ.

1 Answer

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Rather than contacting Microsoft, have you tried calling up MAX technical support to ask them for help? That seems more relevant than expecting a manufacturer to know about third party networking devices. Also, though its a game hardware this is more of a networking issue - you may get more help asking on superuser.

Some things you should look at:

  • Move console to be really close to the wifi router to check if it can pick up the signal
  • Check on the encryption supported; its possible for e.g. that you have the router set to WPA while adapter can only support WEP.
  • Even if console & computer are the same distance from router; it also depends on devices in the line of sight: do you have a microwave or CRT monitor etc. between router and console?
  • If the console is being housed in a metallic case that might create a Faraday cage that blocks communication.
  • Router settings could be a problem too if you have locked down allowed MAC addresses to a whitelist etc.
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