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I am having problem with the skins and head customization. I have got new heads and skins that are universal (like the Minecraft) and one's for my class and even unlocked heads. It says I unlocked it but everytime I go to change my skin/head, the items don't show up on the list. How can I fix this?

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It will be skins for vehicles. I thought I unlocked a few character skins but I was mistaken :p – user33477 Sep 24 '12 at 9:00
@Anderson256 Seconded - I didn't notice at first but it tells you on the item description what the skin is for, e.g. Bandit Technical (vehicle) or Commando (class-specific). OP, are you sure you unlocked skins/heads for your class? – Alex Sep 25 '12 at 14:02
It is also worth noting that "universal" skins are not so - for example, the Minecraft head is not universal; there is a Maya Minecraft head, an Axton Minecraft head, etc. – Rilgon Arcsinh Oct 2 '12 at 12:56

They are an item that needs to be activated inside your inventory. And then they show up in the customize menu.

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I do thats why they say they are "unlocked" for customize menu. – user33428 Sep 23 '12 at 15:34

protected by Community Sep 26 '12 at 12:53

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