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I purchased a new XBOX 360 slim from Amazon about 2 months ago.

It has started to freeze while I am using it. I am not sure what to do, and to be frank I just want it to work. (If I wanted to troubleshoot issues I would play games on my PC.)

Is it too late to return it? Can I send it to Microsoft as defective? Can I get a new one or my $$ back (to buy a new one).


In case you are interested here is the details of what has happened:

I have really enjoyed having my xbox, though I really only played one game (Oblivion) plus a few arcade games.

I recently decided to branch out to a new game (Force Unleashed) and it messed up my XBOX. I ended up having to delete my system cache to get it to work. I played it and liked it.

But now I wanted to go back to Oblivion and my Save Games in Oblivion will not work (it freezes while loading).

My Arcade Game Peggle has now frozen too.

Grrrrrrrrr

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2 Answers 2

up vote 6 down vote accepted

To quote the amazon refund policy:

Amazon.com does not accept returns of the following items:

  • Items that are classified as hazardous materials or use flammable liquids or gases
  • Computer laptops, desktops, and Kindle more than 30 days after delivery
  • Any product missing the serial number or UPC
  • Downloadable software products
  • Gift cards
  • Pay As You Go (or prepaid) phone cards
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Items purchased from sellers other than Amazon.com
  • Some Jewelry orders (Learn more)
  • Some Health & Personal Care items (Learn more)
  • Grocery products and Gourmet gift baskets cannot be returned; however, Amazon.com will issue a full refund for damaged products sold by Amazon.com

In this context your Xbox falls under Computer laptops and desktops

Now you can try Microsoft Directly:

"Xbox 360 S" means a new Xbox 360 S console purchased from an authorized retailer.

and

"Warranty Period" for Xbox 360 S, means 1 year from the date You purchased the Xbox 360 S from an authorized retailer; and for Accessories, means 90 days from the date You purchased the Accessory from an authorized retailer.

For reference, Amazon is an "Authorized Retailer"

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I'll assume you're in the US for now.

The Xbox 360 Slim has a 1 year warranty, for which the details can be read on the Xbox Support Site

You probaly want to contact Microsoft, explaining the problem, and see what they offer.

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