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Why am I unable to use dragon souls to unlock dragon shouts?

Why am I unable to unlock my new shouts in skyrim? I'm using xbox and currently have 5 dragon souls. The new shout is learned and the first word is greyed out. If I try to unlock it using "X" button to unlock a pop-up says needs a dragon soul to unlock. Please help, thanks.

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marked as duplicate by Fluttershy, Frank, BlueRaja - Danny Pflughoeft, Krazer, Sadly Not Nov 9 '12 at 21:56

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

    
Are you sure you haven't used all your souls? –  Frank Nov 9 '12 at 18:53
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@Flutter Except the answer to that question is "You're using the wrong button", and here the asker specifically says they are using X, which is the correct button for XBox. –  bwarner Nov 9 '12 at 19:38
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@bwarner That argument has been made countless times, and the answer is always the same: Leave a comment on the other answer asking for an update. The correct course of action is not to ask a duplicate question. –  Fluttershy Nov 9 '12 at 20:21
    
Have you remapped your buttons? Many of Skyrim's UI screens won't update to reflect remapped buttons. For extra-special fun, remapped buttons also only works for some UI screens, so there are two ways that you and the game can disagree on what the right button is. –  SevenSidedDie Nov 9 '12 at 21:06
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1 Answer

You need to kill some dragons to get more souls and unlock new shouts.

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