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Yesterday a lot of new portals appeared. Some of them are misplaced more than a hundred meters. How do I report those and supply a better position?

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2 Answers

up vote 17 down vote accepted

You can report an issue about portal locations at Ingress Support Page, press Contact Us then choose Report an issue with a portal. Then, report your issue ;)

EDIT 03/12/2013 : As mentionned by @Ilari Kajaste in comment, this way send you back to the mobile client.

To report a misplaced portal location, you'll have to go to this portal (or get a key of it) and :

  1. click on the portal photo.

  2. Then, click on the EDIT button

  3. Select EDIT TITLE, ADD/EDIT DESCRIPTION or EDIT LOCATION

  4. Enter the correct title or description, or when editing location, touch and drag the map until the marker is in the correct location.

  5. Touch SEND to confirm your correction.

  6. Wait for Niantic to make a decision about your suggestion.

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FWIW, I did this a while ago and didn't get a response for over a month. However, when they did get to it they moved the portal with little fuss. –  Simon W Mar 30 '13 at 21:08
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This is no longer true. The support page currently directs to the mobile client instead: "You can report [...] Portals [...] via your scanner: Launch the Ingress app -> Touch the Portal you'd like to report -> Touch the Portal's photo to bring up the detailed information screen -> Touch EDIT, and select the type of invalid Portal report or edit you'd like to submit" –  Ilari Kajaste Dec 3 '13 at 13:11
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@IlariKajaste : right, I updated my answer. –  Cédric Julien Dec 3 '13 at 13:20
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You can open the portal screen, and click the triangle with the exclamation mark in it.

You then have a choice as to what you want to report. Be aware that it can take some time for Niantic to actually update the portal.

(And I mean a really long time)

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