Recently I have put several items onto the Galactic Trade Network (GTN) for selling. I have 3 items which can be sold successfully, and I can receive 3 mails for successful sell confirmation.

However, for the 3 mails, only one contains the credits which I should receive. For the other 2, they have only mentioned that the credit will be sent to me with a hour.

I have waited for a day, but still I cannot receive my credits.

So I would like to know if anyone have encountered similar situation. Is it related to my account type? (I am a preferred player).

  • Could it possibly have been a single mail with all three sales? – Frank Jan 14 '13 at 4:16
  • @fbueckert Nope, there's always one credit mail per sale. – Matthew Read Jan 14 '13 at 4:39

Sometimes the mails take more than an hour, as confirmed by Customer Support, but you should file a ticket if it gets ridiculous:

You may need to wait some time for the money to be delivered. If it hasn't arrived a few hours after your item sold, please create a ticket with as many details as possible(item, price, approximate times) and we'll investigate.

And here:

Any user experiencing this loss of GTN mails should Contact Us for investigation into your individual cases.

Note that sometimes the "1 hour" mails don't show up or don't auto-delete which could be confusing you. Most of the time I pop open my mail and hit select all, then get all attachments; as such I miss a lot of the contents. Whenever I've wondered if I missed getting a payment I've assumed that I just grabbed it without thinking. Perhaps you're doing the same thing?

In any case it is certainly not related to your account type; Preferred players get all credits from the items they sell (minus the normal GTN fee and any extra if you go over the 350k credit cap), just like subscribers.

  • 1
    I can hit select all and get all the attachments at only one time??!! That's such a great function!!! I am quite a rookie for this game so still haven't explored all the functions of this game. I gotta try this later. I better wait for some time more and check with the CS later. Thanks a lot for your suggestion. – Hei Jan 14 '13 at 4:55

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.