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I'm on Windows 7. When I download Starcraft Anthology from the website and try to install it on my computer I get the error "This download is not Authorized" followed by "There was a problem authenticating your download. Please go to http://www.blizzard.com/account/ to start a new download."

I've tried Safe mode, and running it as administrator, and both at the same time. I tried downloading it in Safe Mode with Networking on Internet Explorer. I have tried redownloading the downloader. There's a timestamp encryption on it, so you can only use it the day you download it.

I have tried downloading it to a different folder. Both running the file from another folder, other than where it is currently, and extracting it to another folder than the one specified. I tried deleting the following registry key: 

HKEY_CURRENT_USE​R\Software\Blizzard Entertainment\Downlo​ader\

I get the error "This download is not Authorized" followed by "There was a problem authenticating your download. Please go to http://www.blizzard.com/account/ to start a new download."

Googled references:

Battle.net Forum -Diablo 3 Not authorized
Battle.net Forum - Starcraft 2 Beta
Battle.net Forum - Diablo 2
Battle.net Forum - Starcraft 2
Battle.net Forum - Warcraft 3 + Addon
Battle.net Forum --Starcraft Anthology
Starcraft EU - Mac Support
GamerTechTv - Blizzard Download issue
WoW Blue - Error 3.3.3 not authorized

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  • 3
    Have you been in touch with customer support?
    – Steinin
    Jan 18, 2013 at 15:38
  • Have you run the downloader in administrative?
    – Ender
    Jan 18, 2013 at 15:41
  • 1
    Steinin: Battle.net - Web Issue (Ticket US34766046) Ender: I quote "I've tried Safe mode, and running in administrator mode and both at the same time. I tried downloading it in Safe Mode with Networking on Internet Explorer." and "I right click on the executable used to download the program and chose 'run as administrator'."
    – Grognak
    Jan 18, 2013 at 15:43
  • 2
    So you have opened a ticket. Guess you will have to wait. If you don't want to wait I'd recommend calling them to get the fastest response.
    – leety
    Jan 18, 2013 at 15:47
  • 1
    Why do you link to references to Diablo II, World of Warcraft, and Starcraft 2 if your asking about Starcraft? have you tried the compatability mode on the installer?
    – Ramhound
    Jan 18, 2013 at 19:41

1 Answer 1

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I was having this problem with my legacy games downloads. I managed to make it work by keeping Internet Explorer open during the download.

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1
  • Did you have this problem with the Blizzard installer, or something else?
    – PotatoEngineer
    Aug 22, 2013 at 0:24

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