Why isn't once enough, and what is the purpose of clearing it three times for the following solution?


Delete your gamertag, clear your cache, and recover your gamertag

  • Unplug any accessories attached to your console, such as a headset, the Xbox 360 Chatpad, or the Kinect sensor.
  • Delete your profile. For more information, see Download, move, or delete your Xbox 360 profile.
  • Clear your system cache three times. See How to clear your Xbox 360 system cache.
  • Recover your gamertag. For details, see Download, move, or delete your Xbox Live profile.
  • Update your security proofs. See Add and update security proofs for your Microsoft account.
  • Restart your console.

If you keep getting the error, contact Xbox Support.

  • 3
    Sounds like something only the devs could answer, but a guess would be that it's an asynchronous operation that they (for whatever reason) don't wait for it to complete - making people perform it a couple of times may ensure the first completes in time. – Robotnik Dec 2 '13 at 5:55
  • It could also have something to do with dependencies: you never delete something, if something else depends on it, so you have to get rid of the children first, then get rid of the parents. – Nolonar Dec 2 '13 at 12:09

Clearing the cache will completely eliminate all cache files. However some of them will come back. Clearing it 3 times will deter the files from coming back. I think the information is on a FAQ somewhere.


Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.