Why isn't once enough, and what is the purpose of clearing it three times for the following solution?


Delete your gamertag, clear your cache, and recover your gamertag

  • Unplug any accessories attached to your console, such as a headset, the Xbox 360 Chatpad, or the Kinect sensor.
  • Delete your profile. For more information, see Download, move, or delete your Xbox 360 profile.
  • Clear your system cache three times. See How to clear your Xbox 360 system cache.
  • Recover your gamertag. For details, see Download, move, or delete your Xbox Live profile.
  • Update your security proofs. See Add and update security proofs for your Microsoft account.
  • Restart your console.

If you keep getting the error, contact Xbox Support.

  • 3
    Sounds like something only the devs could answer, but a guess would be that it's an asynchronous operation that they (for whatever reason) don't wait for it to complete - making people perform it a couple of times may ensure the first completes in time.
    – Robotnik
    Dec 2, 2013 at 5:55
  • It could also have something to do with dependencies: you never delete something, if something else depends on it, so you have to get rid of the children first, then get rid of the parents.
    – Nolonar
    Dec 2, 2013 at 12:09

1 Answer 1


Clearing the cache will completely eliminate all cache files. However some of them will come back. Clearing it 3 times will deter the files from coming back. I think the information is on a FAQ somewhere.


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