When I put in my email and password correctly, (trust me, I know it's correct) it says that username or password is not right. I've tried both username and email, and neither work. I've had only one password. Please help.

  • 1
    Did you try some form of "forgot your password?" form? Or do you no longer have access to the emailaccount?
    – Arperum
    Dec 23 '13 at 13:48
  • 1
    Do the credentials work on minecraft.net? If they work there, it's likely only a temporary problem with Minecraft's authentication servers (I believe the game uses different servers than Mojang's website).
    – IQAndreas
    Dec 23 '13 at 14:02
  • 1
    To check if Mojang's login servers are up, check their website: help.mojang.com
    – zeldarulez
    Dec 23 '13 at 16:02
  • they do not work on minecraft.net
    – Sean
    Dec 23 '13 at 16:43
  • 3

If your account credentials don't work on the Minecraft.net website, then you'll need to reset your password (or here, if you have a Mojang account). If you can't do that, you will likely need to get in touch with Minecraft Support.


I fixed it by changing my password on the minecraft website.

  • 1
    Next time, please expand on an answer with more details. For instance, where on the Minecraft website do you go to change your password?
    – MBraedley
    Feb 2 '14 at 17:30

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