I keep trying to sign into my Origin account while playing Tapped Out, but I keep having the same problem.

If I play without the Origin login, everything works amazingly.

If I sign into my Origin account, I just get server error after server error, and it just refuses to connect to the server at all, which means I can't play.

There aren't any specific errors given, just an image of Bart Simpson holding a power cord, and the following text: "Sorry, an error occurred and we can't connect to the server. Please try again." And then an option to retry connecting, which results in the same error image.

I have tried both over a 3G connection, and wifi, and either way, it refuses to connect to the server if I have signed into Origin.

Is there some way to fix this so I can sign into Origin AND play?

  • 1
    Could you give us some more information? What are the errors Origin is giving you?
    – Rapitor
    Commented Jan 21, 2014 at 18:17
  • 8
    Because Origin.
    – Frank
    Commented Jan 21, 2014 at 18:19
  • @kalina I tried, but the game doesn't really tell you a whole heck of a lot, which is part of my frustration, because without any sort of feedback from the game, I don't know where to start trying to fix it!
    – user11502
    Commented Jan 21, 2014 at 18:26
  • 1
    I think this is a mobile game, yes? Are you playing it over a 3G connection or wifi? I've noticed sometimes origin login for apps doesn't play well with mobile networks for me.
    – TZHX
    Commented Jan 21, 2014 at 18:41
  • @TZHX added that information. :)
    – user11502
    Commented Jan 21, 2014 at 18:44

1 Answer 1


This is due to saves.

Origin makes a server side copy of your save when you are signed in, that's why when you sign in on other devices you can continue from where you left off.

The save on Origins server side can be corrupted in which you will need to contact them to remove the save on the server.

So when your're getting an error its actually trying to load a corrupted save from the Origin server.

You will have to unfortunately have to star again though when you use Origin if you contact them to remove the save

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