Can't access parental control email address

Question

I'm not sure if this is the right place to post this but I want to buy some hearthstone packs but it says Parental controls restrict even though I have never set up parental controls on the account. I followed the link to retrieving the parental controls email address but it asked me for my parental control email address even though I have never created one. I tried putting in my email and I also tried putting in my battle.net username but it didn't work.

Any suggestions?

Thanks in advance

Answer 1

According to https://us.battle.net/support/en/article/adding-and-removing-battlenet-parental-controls

Remove Parental Controls

To instantly allow an account with Parental Controls full access to our games and in-game shops, simply disable any restrictions in the Parental Controls dashboard. If you lost the email that gives you access to the Parental Controls Dashboard, you can send yourself a new one. To completely remove Parental Controls from an account, please contact us.

Note that this doesn't apply to Hearthstone on iPad. If you're playing the iPad version of Hearthstone, only your device's parental control settings apply, not your battle.net settings!