my kinect (on xbox 360) keeps saying that it's not on a horizontal surface, and it refuses to work. It's on a perfectly horizontal surface. it has a fixed red light and the sensor does not move.

I think it's broken but I'm not sure. what could I do about it?

thank you!

1 Answer 1


From xbox support:

This means one of three things:

  • The kinect is not level (obviously not the case)
  • The kinect is at a temperature extreme (in which case, let it cool to room temperature)
  • The sensor is broken and needs replacing/repairing
  • ok, thank you @imulsion, I'm in point 3. I would like to trace down the cause of the problem and try to fix it... where should I start?
    – Alekoner
    Feb 1, 2015 at 13:26
  • @user160057 My first thought would be googling the problem, and then if that doesn't work I would take it back to the shop or contact xbox support. It's not usually a good idea to try and fix it yourself unless you know exactly what you're doing.
    – imulsion
    Feb 1, 2015 at 15:17

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