I've had an issue with my XBox One controller and headset since day one and although it's gotten better with all the system and controller updates, there's still an outstanding problem.

When playing a game with friends in a party, my headset works perfectly. I can hear people, they can hear me and the quality is great. My controller's battery is almost dead so I turn the controller off to swap to my backup. The headset is plugged into the controller when I turn it off. I plug the headset into the new controller and turn that controller on.

As soon as I turn the new controller on, the headset no longer functions at all. I start hearing people through my TV and no one can hear me (because I have kinect mic turned off). I try turning the controller off and on again, I try unplugging the headset and plugging it back in. Nothing works except for turning off the console and turning it back on with the controller and connected headset.

Has anyone else had this issue and if so, is there a fix, am I doing something wrong?

  • Can you check that the second controller is assigned to your profile?
    – Eric
    Feb 12, 2015 at 9:02
  • @EricTobias No, the second controller is not assigned to any profile.
    – vane
    Feb 12, 2015 at 17:41
  • 1
    I assume, note that I have no evidence for it, that the console needs to associate the controller to a gamertag/person before it will route the chat stream to the controller. It might be worth a try!
    – Eric
    Feb 13, 2015 at 8:50
  • @EricTobias That appears to be the issue! Write your comment as an answer and I'll accept it.
    – vane
    Feb 19, 2015 at 6:27

3 Answers 3


Your problem is most likely due to the controller not being assigned to your person.

The other controller, even though it has a headset plugged in is treated as belonging to a guest (or other profile if it is signed in) and, hence, will not have access to the party.

You can fix the issue by pairing the controller with your person manually. However, reading more on the topic, it seems that if you have set up Kinect Sign-in, the console will automatically recognise that you picked up a different controller and will assign it to you as you would expect.

Source: How to assign a profile to an Xbox One Wireless Controller

  • Your additional information makes sense as to why it wasn't doing that for me since I have the Kinect Sign-in disabled.
    – vane
    Feb 19, 2015 at 19:42

I hated this problem and couldn't figure out out for the longest time but I think I just found an easy fix. What worked for me was simply pressing the center xbox button (home) going to the top left of the screen to your profile (as if you were trying to switch profiles) selecting your profile and selecting "choose this person" (even though you are already signed in) hope it helps, it was driving me insane.

  • hey, thanks! I'll give that a try the next time I switch, that would be much easier than going into the settings every time.
    – vane
    Jun 22, 2015 at 21:02
  • This worked great but just an FYI, if you have the new XBox dashboard, this no longer works.
    – vane
    Nov 18, 2015 at 3:08

With newer version s of xbox you need to go to the following

Settings>devices and connections>accessories>3 dots at bottom center>and check the Firmware version. It will say update now in some cases this works.

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