For the past few days steam has refused to log me in. It would either A: say there is a connection issue and make me want to "retry connection" or after i log in just freeze. I decided to check the steam support troubleshoot page and it suggested that if i get Norton anti-virus to not interfere it may run.

Could someone run me through the steps of how to fix it?


1 Answer 1


I got on Skype with DavWhodums and was able to find an answer (we know each in real life).

First, you load up the Norton Internet Security HUB. Then, go to the advanced settings. Once there, you go to the tab under Network Protection, and turn off Smart Firewall. Once done, Steam will work.

Note: For your own computer's safety, you should re-enable it when ever you are browsing the web outside of Steam, as it will leave some of your computer unprotected.

  • 1
    Disabling the firewall entirely sounds like a rather unsafe thing to do. I don't think that's a solution we should be promoting for anything but troubleshooting purposes.
    – Frank
    Commented Mar 25, 2015 at 22:25
  • @Frank Some antivirus are really stubborn when allowing or disallowing stuff. The best thing to do would be to add an exception, but with Norton being the pain it is, I doubt it's possible.
    – Zerjack
    Commented Mar 25, 2015 at 22:58
  • @Zerjack While I agree that Norton can be a pain, it's still better than disabling your firewall entirely. If Norton can't do it, the answer is to find a better firewall product, not just turn it off.
    – Frank
    Commented Mar 25, 2015 at 23:10
  • @Frank I had told him to try and use/get a different one, but his parents would not allow him to do it, and seeing that his computer is a family one, he could not easily change it without getting in trouble.
    – The Man
    Commented Mar 25, 2015 at 23:16
  • @ShadowZ. The correct answer, then, is to open an exception in the firewall for Steam. Going without a firewall is just asking for something bad to happen. Note: It's the virus scanner that usually stops the exploits that come through browsing, not the firewall. That's for all the OTHER things that try to get in.
    – Frank
    Commented Mar 25, 2015 at 23:35

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