I have installed Civilization 5 from Steam and it was working fine, but when I tried to run it this morning it got stuck at the first step with the message Preparing to launch Sid Meier's Civilization V. What should I do?

  • 3
    Restart Steam and try again. Commented Apr 18, 2015 at 11:42
  • I did and it is still the same. I have tried to launch anther game and it ran with no problems. After that, I tried to launch Civ 5 again and it still does the same thing. Commented Apr 18, 2015 at 11:48
  • Did you try verifying the game cache? Commented Apr 18, 2015 at 12:19
  • 3
    To verify the game cache right click on the steam game and go to properties > Local files > Verify Integrity
    – DanceSC
    Commented Apr 20, 2015 at 22:49

1 Answer 1


Try opening Task Manager and see if Civ's service (Launcher.exe) is already running in the background.

When I get this error with games, usually the above is the cause of the problem, and killing the process and starting the game again from Steam solves it.

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