I bought it completely out of the store using my own money nobody but me and my Dad so nobody could steal the code. I tried entering the code when I got home but it failed to work. It said This code has already been used. I never used it or anyone did and that was a complete waste of money if it is not gonna work. Does anyone have a solution to this or a reason why it did this cause I am not just gonna buy something with my money and have it go to waste.

  • 4
    My advice? Contact EA's Tech Support.
    – Powerlord
    Commented Jun 16, 2015 at 16:57
  • Which store? Have you contacted them? Was the game definitely unopened when you bought it? Commented Jun 16, 2015 at 17:12
  • Contacting EA tech support and/or the store you purchased the game from are your best options.
    – two bugs
    Commented Jun 16, 2015 at 17:31

1 Answer 1


In cases like this, you have 2 options.

  1. Contact the support of either the developer or publisher of the game. In this case Electronic Arts. Explain your situation and be prepared to provide some evidence to back your claims. A receit of purchase and the physical copy of the code slip should suffice.
  2. Contact the store you bought the game from. Tell them that you want a replacement or a refund and also tell them why. ("Game does not work because the code in it has already be used. Most likely illigaly.")

Doing option 1 before option 2 is your best bet. You'll most likely either get your code working or get a replacement. And if you don't, you have a better case for asking a refund, as you couldn't get the game working even after contacting the support.

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