GroupManager/Essentials: No users can use the /help command

Question

I'm in the user group owner. I have - help (4 spaces before the -) under every user group permissions in the groups.yml file. I logged into my server and it said "type /help for a list of commands." However, when I type /help (or when anyone does for that matter), it says, "You do not have access to this command."

Since that didn't work, in-game I used the command /mangaddp <group> help, adding the help command to every group that way. It said every group already had that permission when I did so. Still isn't working. Any ideas?

Answer 1

To bring all the comments together into an answer:

First, but less important, Issue:

From aytimothy:

Also, do you have a default group?

My note:

Default groups are what every person who is not specifically assigned to a group will be put in. If you don't have this, and you didn't move anyone into groups, this can cause issues

Second, but more important, issue:

From aytimothy:

And are you sure everyone has the bukkit.command.help permission?

From CommandFox

The permission should be minecraft.command.help, not just help

My note:

The way your file is set up is incorrect. Permissions are not stored as commands, but as something like plugin.subsection.permission.

So, if you have Essentials, or some other plugin, use it's respective permission -- for Essentials, it's essentials.help. If you don't you should use both Bukkit's /help permission, bukkit.command.help, and Minecraft's /help permission, minecraft.command.help.

Not required, but interesting, information:

The reason there are two (or three, if you have a plugin) different permissions for /help is because when you type /help, Minecraft will first look into the plugins for that command, then it will use it's own, and, if neither work, it will finally use Minecraft's.

This means that in terms of permissions, the heirarchy is like this:

plugin.help > if that fails > bukkit.command.help > if that fails > minecraft.command.help > if no permissions for any, it displays a permissions error to you.

More Permissions stuffs:

Bukkit Permissions

Using Permissions.yml

It is, however, recommended that you use a plugin for permissions rather than the native Bukkit perms system, and for this, I highly recommend PermissionsEx