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Twice in the last week, I have been playing Batman Arkham Knight on my Xbox One, in the middle of a mission, when all of a sudden the screen went black and then went to a screen that said the game "needs an update", with an option to continue or cancel. After installing the update, the game is reset and my mission needs to be started over from the last checkpoint.

How can I prevent this behavior, so that the game only prompts for updates when it first starts up or while I'm not playing?

It might be important to mention that the Xbox is set for "instant-on" (rather than fully powering down and up), and the game was the last app to be run before the previous shutdown, so it does not "start from scratch" when I run it (I am instead presented with a prompt like "You were last playing as [gamertag]. Do you want to continue (A), change profile (Y), or go back (B)?"

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It sounds like you are recieveing the short straw from the "Instant-On Power Mode"

In this mode, your console will stay in a low-power state, even when turned off. This allows it to turn on quicker, and will also permit it to download any update it requires, regardless of whether your actually there.

If you were to boot the game up from scratch (where the game loads itself up and takes you to the main menu), the Xbox would check for any updates, first. For online to work properly, all users have to be running the same version, so generally you are forced to wait for the update before you can play. If you are already in the middle of a game, and are loading straight to where you left off, you are bypassing this check.

Naturally, the update keeps going. It has already been told to download and install from the power option. As soon as it is downloaded, it asks you if you want to install it. If you do, the system needs to reset to make sure everything completes properly.

First Solution: You said it asks you if you want to install the update. Have you tried selecting No? From my use of the console, it should come up with "you will not be able to play online" until you exit out and allow it to install the updates. But your single player game will continue, and any progress that saves online will simply wait until the connection is reestablished.

Second Solution: Disconnect your Xbox from the Internet. Ask if there is really a good reason for it to be connected, in the first place. If you are not using any feature that requires internet, this might save you from accidentally using download limits, simply because your Xbox decided to pre-load an 80GB game you don't intend on playing for a few weeks.

The link I provided will also direct you in how to disable Instant-On. According the Microsoft, the other option has three distinct differences.

Energy-Saving Power Mode: - Xbox will take 45 seconds to turn on (up from 2 seconds) - Xbox will not be able to turn on with voice commands - Xbox will only look for updates when you turn the console on

You will still have to update, but I understand that you should be prompted to download it, in the first place.

One thing that isn't mentioned, that I think may be impacted on, is your ability to jump directly back into the game. If the console is not retaining some of its power all the time, I question whether it will be able to remember exactly where you were in Batman. Instead it will likely make you restart the game, much like an older console.

If you are having troubles past that, I recommend getting in touch with Microsoft Support. That page has a lot of different categories, so you can easily familiarise yourself with various features. For example, if you did not know what Xbox Live is, you may want to look in to "Xbox Silver vs Xbox Gold" and the "Games for Gold" program. Down the bottom, there is also a handy "contact" button, that streamlines contacting the right person for the right solution.

TL,DR: Check here and change your power settings to energy-saver, contact Microsoft here if the problems persist.

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  • Yes, I was connected to the internet (and, presumably, Live, although I don't know how to verify that) when I started up the game. It could be relevant that Xbox is in "instant-on" mode and when I started up the Xbox and game, it basically "resumed" from a previous run. Not started from scratch, sitting at the main menu screen with a message saying "You were last playing as [gamertag] and you've been idle for 24 hours. Press A to continue, Y to switch profile, etc." Then I played for maybe 5-10 minutes (completed a different mission, received achievements, etc) before this occurred. – Josh Jul 23 '15 at 12:01
  • if you are using a non-jail broken Xbox (IE if you could take it back to the store under warranty and not be afraid of anything being dodgy), your Xbox is connecting to live. Live is the online service, and the only legitimate way for your console to receive updates, in the first place. While I think "instant on" might be relevant, that should be a default setting (mine does the same). Just in case, Ill add it to your main body, in case it makes a difference with someone else and nets you a better answer then I can offer. – user106385 Jul 23 '15 at 12:06
  • also, is the 5-10 minutes common amongst instances of this happening, or can you sometimes go for an hour or so before this pops up? – user106385 Jul 23 '15 at 12:07
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    I will try disabling Automatic Updates; it sounded like a "good" feature (saving time, so updates would run while the console was unattended) but I didn't realize it would update during gameplay. Of course it will be hard to prove a negative, so if it "never happens again" I might still not have stopped it. I do not want to disable Instant On altogether. That's not even an option for me. I've marked your answer as "Best", in any case, because it's comprehensive (some of which I already knew, but thank you). Someone googling will find an answer here too. – Josh Jul 23 '15 at 12:54
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    The solution is not accurate. The matter is not related to the power mode. I face the same issue but have not said the same power mode as the OP. – Eric Jul 23 '15 at 21:31
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To make sure a game or app runs from scratch every time make sure when you leave the game or app for the home screen to press the menu button on the controller and scroll down to quit. That'll clear the game/app from resident memory instead of restarting your console every time. As for the updates we too are having a weird issue with them on our 1TB but not our 500GB.

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