I created an account, on my PS3, but then I created another account and forgot my old account's password. Now, I am trying to transfer my old account to my PS4.

I know my Online ID, and I know my Sign-In ID, but I still don't remember the password.

What else can I do to access my account on my PS4?

1 Answer 1


Try following the instructions on this page.
If I remember correctly you may need your birth date and if for some reason you didn't use your real one you can also have their support team walk you through a password reset (they won't/can't(?) tell you what your old password was, for obvious reasons).

  • I've been through a similar process with my PS3. Thankfully, working with Sony tech support was a pretty quick and painless process. Aug 3, 2015 at 21:53

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