For example, when trying to silently take out (shoot) a guard on the top floor of the Shadow Raid job, some times (and seemingly at random), a guard on the roof will be alerted. This then leads to the failure of the heist.
My question is about the mechanics etc. for guards being alerted. Can guards be alerted by sound through a ceiling or wall? Are silenced pistols not silent enough and should I use melee attacks instead ? Or is it a game glitch and can I simply not kill guards when there is a guard on the roof too close?