I was recently playing Clash of Clans when my iPod closed the game. I tried to get back on, but every time I do that my device simply closes the game at either the Supercell intro or the load screen. I tried deleting the game and downloading it again, but it still closes. I have Internet connection, and my iPod isn't jailbroken. Please help me the best you can. Thanks
I faced a similar situation some time back. What I would recommend you to do is to install the game on another iOS device (iPad or iPhone, both are okay). It will work fine on another device. But, if you don't own that device and that if you think you can't play on that device for long, you can follow the steps that SuperCell told you.
I had an extra device that I used when I faced this problem. It's a device problem. Changing the device will surely solve the problem.
That should do the trick! Let me know if you were able to solve the problem or not.
Source: Personal experience.