Steam for Mac refuses to log me in and it thinks my account does not exist. What can I do to fix this? I was in offline mode for a while, but now I'm getting errors when trying to log in or recover my account.


I reinstalled, nothing doing. I contacted steam. Now I suppose I wait. While waiting, I am wondering if playing "The Heist" could have trashed my account. At the end, they ask you to create a Steam account. It seems like that might have overwritten or trashed my old account. Does that sound plausible?

  • 4
    Sounds major enough to contact Steam support. – Adam Lear May 31 '11 at 23:44
  • @AnnaLear - Okay, I'm reinstalling Steam now, then I'm going to try to contact them. Thank you. – Moshe May 31 '11 at 23:47
  • Hmm, I had a similar problem on Windows a while ago but it went away quickly and I don't know what I did. Hope you solve it. – Matthew Read Jun 1 '11 at 0:16
  • @MatthewRead Reinstalling now. – Moshe Jun 1 '11 at 0:33

Try to log in at steampowered.com so you can see whether it's a client or login data issue. Also make sure you don't use your community profile name instead of the username (they can be different, it took me a while to remember that after not having used steam for a while).

If you also cannot login there, follow theses instructions from steam, basically it means installing the client again (as you intended to do anyway) and selecting I don't know my account name (it will be emailed to your registered address) or I know my account name if you are certain about it (asking for the answer of the secret question).

If this still fails, contact support.

  • Failed, seamy edits. – Moshe Jun 2 '11 at 4:13
  • @Moshe what happened after choosing I (don't) know my account name? Any emails, maybe accidentally caught by your spam filter? – Zommuter Jun 2 '11 at 15:14
  • I dont believe that the spam filter caught anything. The client claims it failed to send the email. – Moshe Jun 2 '11 at 15:17
  • @Moshe Did you maybe use a different email address? edit this out: The worst case scenario would of course be someone hijacked your steam and email account (I hope you use a different password!) and deleted the support requests. – Zommuter Jun 2 '11 at 15:24
  • 1
    Steam reset the password. I needed to log in on the website and authorize my computer. Then, the client worked. – Moshe Jun 2 '11 at 20:35

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