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I've received the mission Nova? No Problem! in Borderlands: The Pre-sequel. The mission requires me to pick up a shield from Janey's chest, and then proceed to do other things; however, the chest has spawned in a container with Janey, and the container has no doors or any other way in. I've searched all around but am unable to find a way into the chest.

This happened while playing multiplayer on the PC version of the game.

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You need to simply quit out of the game / mission / lobby and log back in. Note that you do not need to close down the entire game, you just need to end your current session and start another session.

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