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UPDATE: RESOLVED

I had to reset the headphones and pair them up with the USB bluetooth stick again. This is a very easy and quick process to do. Still I do not know if uploading sound modes for various games will work out in the end. The instructions on how to reset the headphones can be found here

I recently got the Sony Gold 7.1 headset and it used to work perfectly. I downloaded the Headset Companion App and tried to upload Far Cry 4 sound mode. After that the Headset would not make any sound (it would not output sound). I tried to reset it to the factory modes through the Headset Companion App and nothing. It won't work nor with PS4 or my computer wirelessly.

What can I possibly do?

By the way, the headphones work with cable so the problem is obviously in the wireless connection.

  • I'm assuming you mean the Sony Gold headset. Do NONE of the sound options work, or just slot 2 (the customized slot)? – Broots Waymb Jan 4 '16 at 21:20
  • Yes, indeed the Sony Gold Headset. None of them work. Please help! – Marion Jan 4 '16 at 21:21
  • Does it show the headset as connected (on your tv) if you switch it on? If you adjust the volume levels, do those show on screen as well? Have you checked the sound and accessory settings on the PS4? – Broots Waymb Jan 4 '16 at 21:23
  • Yes, PS4 sees the headphones, it says they are the output, it shows the battery level etc and I have checked it actually works as input. For some reason it won't give any output. – Marion Jan 4 '16 at 21:24
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    Actually, now that I think about it, it should still be working on your PC regardless... If your PS4 output is fine (which it should be) and you didn't change any accessory settings and it only stopped working after you tried to upload the sound mode (and didn't do anything else), I would honestly just return it for a new one... There is no reason that function should have disabled your sound. – Broots Waymb Jan 4 '16 at 21:28
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Go to setting and in devices select audio devices and turn your sound from the headset to all audio instead of just chat audio

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