1

I have a PS4 since a few months, I do not know much of how the account system works. I am Italian but I live in Germanny, and I bought the PS4 here in Germany. So I made two accounts: an Italian one, to understand what I am reading, and that I use to play; and a German one, to enable PSN codes purchasing.

Now, I bought a PS Store card (20euro), and since the card is German, I thought it was correct to purchase the code from the German account. So I used the code to buy a DLC, and it worked well. The German account sees that the game has obtained the DLC. But this is not true on the Italian account (unless I am missing something).

Is there a way to get my already bought DLC on the Italian account? Sorry in advance for my superficial explanation but, as I said, I do not know much about how the accounts work.

EDIT: looking on the internet, it seems that if the account from which you buy the contents has set as the "Primary PS4", the contents should be shared among users. However, if I go to the other accounts, it still asks me if I want to buy the DLC. And I do not know how to be sure that the DLC is shared between the two accounts.

4
  • 1
    Have you just tried to use the DLC on the account that you did not purchase it on yet? If you look it up on the PSN store with the account you did not purchase it on, it will show that you do not have it, but you really do, just not on that account. Please try it and let us know, it should work as long as you have the Primary PS4 thing taken care of.
    – Dupree3
    Commented Feb 1, 2016 at 16:46
  • The thing is, to check if the DLC is working, I have to kill a boss and talk with someone else. I am afraid that, if the DLC is not working, but I nevertheless do the things that are supposed to trigger it, then I will not be able to use it anymore (perhaps it is just paranoia, but you know, I do not want to restart the game once again). This option will be my last chance.
    – Py-ser
    Commented Feb 1, 2016 at 20:19
  • What game and DLC are we talking about? Can't you make multiple saves? In case you have PS plus, you could upload your save to the cloud, play and see if the DLC is available, and if it isn't download your backup save from the cloud to be back where you were before. If you set the German account as the primary account on the console I'm 99% sure the DLC is available on the other account as well.
    – Kodama
    Commented Feb 5, 2016 at 10:02
  • You could also try in your Italian account going to the library and there to the game and see if it says you have add-ons for the game.
    – Kodama
    Commented Feb 5, 2016 at 10:04

3 Answers 3

1

Generally, all games and DLC bought from the PSN account that is set as the console's primary account are shared with all other users on the console.

The reason why the DLC or games are still available for purchase from other accounts than the primary one, is that the content is only available to the other accounts as long as the buying account is the primary one, and it is only permanently licenced to the one account. So, if another account gets set as the primary account or if the buying account gets deleted from the console entirely, all other accounts lose access to the content, if they haven't bought it themselves.

Regarding country and region locking of DLC on the PS4, my experience is that all DLC and codes work within the same region (e.g. Europe). Searching the internet for a while, I've found people claiming there are country locks (e.g. UK codes only working in the UK etc.), but I have used DLC codes from France and Germany on my UK account and it always worked. The only thing that doesn't work is using DLC codes from different regions (e.g. using a US or Asian code on a European account will not work).

An exception for that are wallet top-up or PS Plus subscription codes. These codes only work for their specific country (e.g. a German code is only redeemable for a German account).

0

Let me approach the answer from a different angle.

Each PS4 can have up to 16 accounts at any given time. One of them can be on auto-login, otherwise you have to select one for the controller you hold. Every owner probably knows this. Those accounts can either be purely local, potentially be linked with a PSN account in the future, or already be linked with a PSN account. (The PSN-part of those accounts can be logged out, but never unlinked again.) Deleting an account on the console deletes only the local part of it, the PSN account stays untouched.

Every of those accounts can be made “primary” on one PS4. Note that several/all accounts can be primary on the same console! Also note that one PSN account can be represented on several consoles as well.

A PSN account can only be logged in on one console. As soon as it is logged in on another one, it is logged out on any other console. The account still stays on all console (just not logged in).

Now it comes: the downloaded content a PSN account has associated (i.e. bought (for money or “free”)), can be used by that very PSN account wherever it is logged in (online) and by every account on the console where that account is primary on (console can even be offline).

The PS+ online multiplayer “right” is also shared. PS+ savegame upload or the right to add the monthly games to your library is not shared. But the right to play downloaded monthly games is shared like any other game.

Now the tricky part: not everything in the PSN store is “downloadable” and those things are not shared. And the nasty part is: that does not just apply to in-game credit bundles, some “DLCs” also fall in that category unfortunately (e.g. Division 2, see examples below). And there is no way to distinguish that before buying! (Most DLCs are (tiny) downloads, though.)

DLCs bought directly through the installed game page are compatible cross-region. If incompatible, you would not see the item, or it would be marked “unavailable” for accounts from incompatible regions. – The in-game shortcut to the PSN-store will often not work cross-region, though.

Additionally: I do know for sure that some games have different versions in different regions (which can be installed alongside, like 2 different games!). Those do not share savegames. (This can especially be seen if the in-game language choices change between regions/markets.)

I believe if you go directly to an add-on/DLC through the game page of the installed game you will either get a compatible DLC or it will not be listed in the first place.

Examples:

  • Overcooked 2
    • all DLCs are part of the base game download (but locked)
    • the DLC downloads (1.1MB each) are like unlock keys
    • all is shared the usual way
    • two accounts can play it simultaneously
      • they can even join up online (2 players play 1 copy)
    • you can also do share play (2 players play 1 copy)
      • share play does not support several players on the remote console
    • you can not combine share play with online play
      • i.e. you can’t have 3 players with 3 PS4 consoles playing 1 copy of the game
    • You can have up to 4 players (game has max. 4 players) on 2 consoles (or 1 console: only couch multiplayer)
  • Overcooked All You Can Eat edition
    • the game does not allow share play any more
  • Watch Dogs
    • some (all?) cosmetic DLCs are unlock keys only (1.1MB)
    • the big story expansion is a big download
    • all those are shared
  • Watch Dogs Legion – Ultimate edition
    • the big story expansion is a unlock key only (1.1MB)
    • the Season Pass is a download as well (key)
    • Ultimate Edition Set is also a download (key)
    • at least one benefit of the Ultimate Edition (4 weeks VIP) is only for the account who bought it
    • the downloadable parts are shared
    • this game is one of the few examples where:
      • the game (and the included DLCs) is on a Brazilian account
      • viewing the game page on a German account I do not have the possibility to buy the game or any DLC for it
      • on other cross-region cases I get the offer to (double) buy game and DLCs
  • The Division 2 – New York Edition
    • the base game includes all data
    • but the big (story) expansion has no downloadable unlock key
      • it is only shown as “bought” in the library, but no download
      • not shared; only the buyer can play it (which adds a lot)
-1

The "Primary PS4" you refer to only works for games.
DLC are region locked. In your case, the DLC you bought is only valid for your German account, and you need to be logged on the PSN with that account in order to use it. You can try calling the Sony customer service and explain them the situation, maybe they can switch the DLC to your other account, but I'm pessimistic about it (I haven't found their customer service very helpful so far ...)

I think you could have used the German code in your Italian account.

6
  • Saying that it only works for games is wrong, my friend and I share this way and we have shared plenty of DLC. Granted we are in the same region. The only thing that could mess it up here is the different languages.
    – Dupree3
    Commented Feb 2, 2016 at 15:13
  • Guess I wasn't clear enough. My comment is specific to his case. He can uses games bought with his german account when playing with his italian account as long as both account have defined the PS4 as their primary device, but that doesn't work for DLC. Regular users (read : users that don't use multiple accounts from different countries) don't have to face this kind of problems.
    – darkchico
    Commented Feb 2, 2016 at 15:23
  • 1
    @darkchico, do you think I can use the German code on my italian account? I thought that, as for the PSN codes they do not work this way...
    – Py-ser
    Commented Feb 4, 2016 at 9:14
  • That will work, it's the same 'zone' (Europe)
    – darkchico
    Commented Feb 4, 2016 at 14:53
  • Sorry, but this is entirely wrong. PSN Wallet cards only work for the exact country they are for, not the region, so a German wallet card only works for a German account. DLC and games are shared from the primary account for other accounts on the console. DLC codes work in the same region, but not PS Plus codes or wallet top-ups as described in the question. DLC are also not locked within a region (e.g. Europe). I used DLC bought on my primary UK account on a German account before. The only thing that doesn't work is redeeming for example a US DLC code on a European or Asian account.
    – Kodama
    Commented Feb 5, 2016 at 10:06

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .