I want to buy the US version of Putty for my Xbox One, and I already have enough money in my account, which I had redeemed earlier. However, when I attempt to buy this game, the marketplace prompts me for valid credit card details.

What is the problem and how do I fix it?

1 Answer 1


The problem is that you're trying to buy the game from the xbox.com site, and it's a game for the Xbox 360.

For some reason (don't ask me why, I have no clue), whenever you try to buy Xbox 360 games via the xbox.com site, you will be asked to provide a credit card, even if you have enough funds in your account to purchase it; that includes free games (Games for Gold). The Xbox One does not suffer from this oversight.

The only workaround I know of, is to buy the game via your Xbox 360 (if you still have one). Otherwise, you'll have to buy this via the Xbox One or the Windows 10 Xbox app, assuming the game is available for purchase there.

  • This answer is at least partially incorrect. I just purchased the current 360 games for gold title without needing to provide a valid credit card.
    – user106385
    May 19, 2016 at 1:59
  • @Timelord64 It can be clarified and corrected by pointing out that only buying non-free 360 games requires a valid credit/debit card.
    – user127650
    May 20, 2016 at 0:21
  • @Mego. I'm not sure if I can call this an "easy fix", since it would completely invalidate the answer. After all, the question is about why a non-free game requires a valid credit card, despite having enough money in your account. If someone can post a better answer and notify my through the comments, I'll delete this answer. For now, I'll leave it here for lack of alternative. The workaround of using an Xbox or the Xbox app (on Windows 10) is still valid, after all.
    – Nolonar
    May 20, 2016 at 6:46
  • Could it be that the asker had simply never provided a credit card? I have one attached to my account.. but it expired a year or so ago. I never get prompted for it, but it is common to request users provide card details before they are permitted to purchase, as a one off security measure.
    – user106385
    May 21, 2016 at 0:53

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