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This question already has an answer here:

I was on like level 6 when the app crashed and made me log back in. I put all the same info but it took me back to level 1 and everything was lost. When I sign on and off it will only revert back to the new one. It made me make a new username and everything. Any ideas on how I can get my other progress back?

marked as duplicate by Dragonrage, two bugs, GodEmperorDune, Wrigglenite, Ave Jul 11 '16 at 21:28

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

  • Yes the same exact account as I have no other one. Yea I contacted them but still no reply. I was getting impatient. Thank you. – JESSICA Jul 11 '16 at 19:31
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Are you sure you used the same account you used last time? If you are very positive about this, then I would recommend contacting the Pokemon-Go support at https://support.pokemongo.nianticlabs.com.

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