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I've just downloaded Pokémon-GO to my iPhone 6 Plus, but on the part where you have to choose your first Pokémon, my phone freezes but the home button still works. So it seems that it's just the app that is forzen.

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How can I prevent this and get my first Pokémon?

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9
  • Freezes as in not even the HOME button responds anymore, or more like the music stops and the screen won't update?
    – NBN-Alex
    Commented Jul 12, 2016 at 17:47
  • Just the Pokémon-GO app, not the home button
    – Troll dé Mage
    Commented Jul 12, 2016 at 17:48
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    Can you check the app's permissions (on iOS) Any of them set to deny?
    – NBN-Alex
    Commented Jul 12, 2016 at 17:50
  • No, I didn't deny any of them
    – Troll dé Mage
    Commented Jul 12, 2016 at 17:52
  • Have you uninstalled the app and reinstalled it to see if that helped anything?
    – DrZoo
    Commented Jul 12, 2016 at 18:03

2 Answers 2

Reset to default
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Have you uninstalled the app and reinstalled it to see if that helped anything? A reinstallation will wipe the files on the phone and get rid of any possible corrupt/broken files. The files will be fixed on redownload.

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1

Restart the app, it must be a launching error.

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  • 1
    Yeah, I did that, but it doesn't help...
    – Troll dé Mage
    Commented Jul 12, 2016 at 17:47

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