5

I downloaded and installed version 0.29.2 of pokemon go on my Android phone, running lollipop. The app works fine most of the time, however, when I open the app without a WiFi connection (with mobile data on and working), it gets stuck on around 20% on the loading screen and doesn't budge.

The app works when I open it with a Wi-Fi connection and then leave Wi-Fi range or turn off Wi-Fi after it has passed the loading screen. However, the app will not pass the loading screen without WiFi. (Edit: Hotspots don't work either)

I've tried all the usual solutions - restarting, clearing cache, reinstalling, turning off and on mobile data. None of them work.

Any idea how I can start the app when I'm not in WiFi range?

Improve this question
5
  • There could also be server issues in your area (or throughout the game at large), which have been flaring up in the past week. I've noticed that at times the game loads fine on WiFi but not on a 4G connection, other times it won't load at all.
    – nightsurfer
    Jul 18, 2016 at 14:11
  • I also get this bug and it's definitely not server issues nor 3g issues since it works via Wifi and friends are able to connect using iPhones. Oh and it only affects login. It's definitely something specific to some android phones which kills the game if one can't access a wifi spot to login. This is driving me nuts!
    – Organic
    Jul 26, 2016 at 19:11
  • It works with WiFi but not with mobile data. I live outside the US, I tried everything suggested (allow less secure apps in gmail, created another gmail account, created another Pokemon Trainer Club account, hotspot, etc), and nothing worked. It used to work sometimes 2 weeks earlier. I've seen a some people facing same problem so it's not just me. That means there is one thing left, the cause: the company did something on purpose to stop some players outside the US to play the game. What you can try: use a VPN app, like vpnbook.com (use VPN at your own risk, I don't recommend it)
    – evilReiko
    Jul 30, 2016 at 15:35
  • The problem is still there have you find an other solution so far ?
    – Mr Rubix
    Aug 11, 2016 at 3:30
  • Pokemon go was geo-blocked where I live, and it still hasn't released yet here. When it does release, I'll see if i still experience the same problem.
    – geckods
    Aug 12, 2016 at 11:46

4 Answers 4

Reset to default
3

Check to see if 'Restrict app background data' is turned on.

To do that for an individual app: Go to Settings -> Apps -> [The App] -> Data Usage

There is a little slider that says 'Restrict app background data'. Make sure it is turned off for Pokemon Go, Google Play Store and Google Play Services.

Make sure they are all turned off. In my personal experience, this solved the problem of not being able to log in without WiFi.

Improve this answer
6
  • have u try it ? i want to try your answer but it is really unclear because i don't see how i can restrict app backgroud data to off for all google services at once ? More Explanation please :)
    – Mr Rubix
    Aug 15, 2016 at 21:07
  • I changed my answer after rechecking the progress. Should be more clear now.
    – Davy
    Aug 16, 2016 at 7:32
  • Hey that was my problem !!! The Google Play Store/Google Play Services were restricted :) yeahhhhhhhh i don't have this anoying bug anymore !!
    – Mr Rubix
    Aug 17, 2016 at 20:45
  • 2
    Feel free to upvote my answer, and link in those questions to this one :) I think it's in the nature of this site to keep answers as central as possible.
    – Davy
    Aug 18, 2016 at 7:07
  • 1
    You're my hero!
    – Damien
    Aug 30, 2016 at 17:14
1

Since Pokemon GO is working with WiFi it must work with mobile data too. This can not be the applications fault, the problem must lie in connectivity of 3G.

May I ask, perhaps you have limited connection? Meaning you have used all the data you had for that month or other time period and now you're stuck with very slow down/up speeds.

If that's not the case then you can try to use the same SIM card in another mobile phone to figure out if your 3G causes the problem.

You can also do a quick speed test to figure out the speeds for your connection.

Improve this answer
3
  • 1
    Thanks for your prompt reply. I don't think the problem is with my 3G. I haven't reached monthly data limit. Although I didn't speedtest it, i can load full web pages and YouTube videos at fairly decent speeds. Also, note that Pokemon Go DOES work on mobile data provided that I start the app on WiFi and then turn off WiFi on my phone. It's just that the app doesn't start on mobile data.
    – geckods
    Jul 18, 2016 at 14:34
  • Have you tried reassigning your Google account to your phone?
    – d2n
    Jul 18, 2016 at 14:45
  • I can connect and play the game in germany with H+ and 64kBit/s (limited)
    – Khaz
    Jul 18, 2016 at 15:56
0

I got this issue in early days, same as my gf, sis and a friend. My gf clean-reinstalled, my sis just erased all the PkmnGo data. All my friend did, was just getting another friend and she turned on her android's hotspot, then he connected and voila, went back to his mobile data and PkmnGo worked like a charm.

Improve this answer
4
  • @ricardo you can try one of those options and tell us what happened
    – Marco LRam
    Jul 18, 2016 at 17:41
  • 1
    I tried all 3 - reinstall, erasing data, and using somebody's hotspot. None of them worked. The app will only start on a WiFi signal that isn't hotspot.
    – geckods
    Jul 19, 2016 at 0:58
  • have you tried login from a different account?
    – Marco LRam
    Jul 19, 2016 at 18:39
  • For me i can connect from a hotspot but this doesn't fix the problem :(
    – Mr Rubix
    Aug 15, 2016 at 21:05
0

To play Pokemon Go you must have WIFI on. If you want to play using data, keep wifi on and put on data.

Improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .