This question already has an answer here:

Hi so I have an account and so does my sister.I logged out to play for her but when I tried to log back in it made me start from scratch (choose character, a starter, and a name) Is there a way I can get my account back it was level 10 so I don't want to restart IT IS NOT A REPETITION OF Is it possible to log back into a Pokemon Go account?

It is not a repetition because that is asking if you can log back in to play and the answer is yes but I logged in and I had to restart from zero so I'm asking how to get my level 10 account back

marked as duplicate by Dragonrage, Frank, Montag451, GodEmperorDune, DJ Pirtu Jul 19 '16 at 23:57

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

  • Please help me and don't just mark it a duplicate or leave a URL to the question – Felipe Valencia Jul 19 '16 at 22:42
  • 1
    Just saying it's not a duplicate doesn't make it so. If it's not a duplicate, edit the question to tell us how it's not asking the same thing. Make it clearer. – Frank Jul 19 '16 at 23:50
  • 2
    Again, tell us how it's not. You can't just say it's not and expect us to not close it. It's up to you to clarify how it's not. – Frank Jul 20 '16 at 0:00
  • 2
    Did your sister use a Trainer Club account? I remember reading another question that would indicate that using a Trainer Club account would wipe a previously used Google-accounts progress. However, I can't find it anymore and I don't think there was any known solution. If the Niantic isn't responding either (theis support must be overworked), I think you may be out of luck. See Kez's answer here. – DJ Pirtu Jul 20 '16 at 1:05
  • 1
    Try explaining a bit more. Are you using the same account? I.e, did you log into a Google account, and then try and log in to a different account (another Google account, or a Trainer Club account for example)? – Ben Jul 20 '16 at 4:24

If it's telling you to restart, there's nothing you can do.

Not the answer you're looking for? Browse other questions tagged or ask your own question.