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I got the message "oh" and it showed my egg. Before I could do anything the server went down. When I got back on my egg was gone. Is there anything I can do to retrieve my incubated but not hatched egg?

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    Did you check your new Pokemon? It probably hatched.
    – Frank
    Jul 26, 2016 at 19:56
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    The first thing I do once I get back into Pokemon Go after the app or server crashes is check the Journal. Look at what was the last thing that happened.
    – Sync
    Jul 26, 2016 at 19:59
  • Btw, it looks like your not alone on this one: reddit.com/r/pokemongo/comments/4sd25q/…
    – Sync
    Jul 26, 2016 at 20:00
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    @Sync egg hatching doesn't show in the journal.
    – Rapitor
    Jul 26, 2016 at 20:26
  • @Rapitor Ah, I didn't notice that. A lot of people on Reddit keep saying to check your Journal if your egg was missing after server crash, so I kinda assumed it'd be there. Thanks for pointing it out!
    – Sync
    Jul 26, 2016 at 20:44

1 Answer 1

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You most likely could have got your Pokemon.

Sort your Pokemon by "recent" and look for a blue glow that indicates a Pokemon is recently added.

In the event your egg really disappeared, the answer is it's lost. As indicated by Sync in the comments, lost eggs is a common problem.

Niantic has warned against using high value items during times of server instability.. but eggs we can't really control. Your best bet would be to contact support.

I would consider this a high priority issue and use the "Report High Priority Issue" button.

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  • Yup. Same thing happened to me. I did this and discovered that I had a new Geodude!
    – nasukkin
    Jul 26, 2016 at 20:46
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    Also, there's this website called IsPokemonGoDownOrNot.com, which shows the status of Pokemon Go servers over a time period, it even says if its safe to put down a lure. So if you really get paranoid about this happening again then, everytime before you go for a walk/jog you can check this site to see if its safe to hatch 'em all.
    – Sync
    Jul 26, 2016 at 20:50

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