I went up to level 14 yesterday, but I never got the whole animation thingy, and therefore never got my bonus items. I am at 5000 XP of 15k to level 15, and still nothing. How can I get the items assosiated with the level up? Or force it to show up?

I tried;

  • Restarting the app
  • Relogging
  • Restarted my phone
  • Cleared cache
  • Reinstalled

But it still does not recognize that I leveled up. Any ideas?

I have searched a lot about it, but I only get like 'how to level up fast' and 'fastest ways to level up' articles on different pages.

  • May be there were server issues. You might have received the items for levelling up.
    – Shaunak D
    Jul 31 '16 at 12:40

This usually happens when there are server issues/connection issues when the events are triggered.

But you receive these items usually. This happens during egg incubation too. Check your items section for the following.

Level 14

Rewards :

  • Great Ball x10
  • Super Potion x10
  • Revive x3
  • Razz Berry x3


  • Never got it. Thats why I askef in the first place
    – user159338
    Jul 31 '16 at 15:02
  • Oh. then I'm not sure. May be you should report this issue to Niantic through the app.
    – Shaunak D
    Jul 31 '16 at 17:21
  • I just went up to 15, level 14 reward was still not recieved
    – user159338
    Aug 3 '16 at 18:13
  • I guess I'm never getting it. Im on level 19 so I guess I have to realize it is gone
    – user159338
    Aug 15 '16 at 11:49