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This question already has an answer here:

My character was lvl 19 on my account and yesterday when I tapped on the app, it brought me back to the original screen when you first start playing. I signed in which the same google account. Now every time I log in it's starts with the lvl 1 character. What can I do? How can i continue whit my lvl19 account...?

marked as duplicate by Unionhawk, two bugs, Arperum, GodEmperorDune, Dragonrage Aug 1 '16 at 16:17

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

  • I heard there was a mess up at Niantic, they accidently reset some accounts. So uhh maybe you have that problem – Kiwu Aug 1 '16 at 14:16
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You should log out and check that it's the same google account that you previously used, someone reported that a number was added to his email adress.

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