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I accidentally pressed sign out on Pokemon Go while I was in town, I signed back in and it then showed the screen for "Server down". I turned my phone on half an hour later and then it asked me to authenticate my account again which I did, which reset my account... I went back to Level 1 with no Pokemon ūüėě

What do I do to get back my progress?!

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  • You may have created a new account and lost your previous one.
    – user973
    Commented Aug 24, 2016 at 15:46

2 Answers 2

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  • Are you sure you signed in with the same account you made it with?
  • Perhaps try again later, might be server issues.
  • Also try contacting niantic support
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Check out this thread: https://support.pokemongo.nianticlabs.com/hc/en-us/articles/224047008

Looks like you should uninstall and reinstall the app. Appears to be a known iOS bug. A friend of mine went out of the country for a month and returned to find this identical problem.

Scroll down to:

iOS users: Progress appears to be reset after updating Pokémon GO

In the Pokémon GO update version 0.31.0, we updated our Google Account > login system and as a result, you may have inadvertently created another Pokémon GO account by logging in with a different Google email address than the one originally used for the game.

To resolve this issue: please follow the steps below to sign in with the email address originally used to create your Pokémon GO account.

1) Uninstall the Pokémon GO app. 2) Reinstall the Pokémon GO app from the App Store. 3) Open Pokémon GO and select the Google login method.

Note, their site lists a few more steps, but basically uninstall app, reinstall and then make sure you are picking the same Google account you made your first account with, even if the bug created a 2nd account with that same Google account.

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